Communities
We seek to pursue our own business objectives while at the same time aligning our interests with those of the communities in which we operate.
Our corporate principles include a clear commitment to contribute positively to all the communities in which we operate. We have developed a number of national and local initiatives which reflect our commitment. We have been a member of Business in the Community since its inception.
It is our policy that all of our major projects have a dedicated community relations team. Typically, major projects will be preceded by:
- exhibitions;
- newsletters; and
- letter drops.
We organise regular visits to schools and other local institutions. Key stakeholders are offered direct access and when necessary, there is liaison with local police and emergency services and help lines.
Our community programme is divided into two sections:
- Building Better Communities
- Building Better Lives

Chairman and Chief Executive's statement
We have continued to evaluate, critically, all our governance and management systems to ensure their suitability for purpose. Policies have been renewed and, where necessary, restated. We are updating the terms of reference of the Business Practices Committee so that it can monitor, evaluate and guide our non-financial performance more effectively.
