Customers
We seek to work closely with customers in long-term relationships and to have a thorough understanding of their needs and processes and to achieve outstanding levels of customer satisfaction.
Most of the Group's operating companies run regular customer attitude and opinion surveys. A substantial proportion of the Group's business is conducted with organisations with which its operating companies have long-term relationships.
Our code of practice and minimum standards for managing relationships with customers across the Group was launched in 2005.
Chairman’s and Chief Executive’s statement
In 2006, we were awarded the Quality in Construction prize for the best Corporate Responsibility programme in the industry. Such recognition is gratifying, but we remain determined to continue to make progress in all aspects of corporate responsibility.